CryptoInsiderPro

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Email Support

Get help from our support team

support@cryptoinsiderpro.net

Response within 24 hours

Technical Issues

Report bugs or technical problems

tech@cryptoinsiderpro.net

Priority support for subscribers

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Questions about subscriptions or legal matters

legal@cryptoinsiderpro.net

Response within 5 business days

Frequently Asked Questions

Find quick answers to common questions

General Questions

What is CryptoInsiderPro?

CryptoInsiderPro is an advanced cryptocurrency market intelligence platform that provides AI-powered trading signals, real-time market analysis, and comprehensive tracking tools. Our platform uses sophisticated algorithms to detect triple alignments, pump patterns, Bollinger Band breakouts, and other significant market movements to help traders make informed decisions.

Is CryptoInsiderPro suitable for beginners?

Yes! While our platform offers advanced features for experienced traders, we've designed the interface to be intuitive and accessible for beginners. We provide clear explanations of signals, trading tips, and educational content. However, we strongly recommend that beginners start with small amounts and take time to learn about cryptocurrency trading risks before investing significant capital.

Do you provide financial advice?

No, we do not provide financial advice. CryptoInsiderPro is an educational and analytical tool. All signals, recommendations, and analysis are for informational purposes only. You should conduct your own research and consult with qualified financial advisors before making any investment decisions. We are not responsible for any trading losses.

Subscription & Billing

What subscription plans do you offer?

We offer two subscription plans:

  • Monthly Plan: $25 per month, billed monthly
  • Quarterly Plan: $50 per three months (save $25!), billed every 3 months

Both plans include full access to all features, real-time signals, AI analysis, and optional WhatsApp alerts.

What is your refund policy?

ALL SALES ARE FINAL - NO REFUNDS

We do not provide refunds, credits, or prorated billing under any circumstances. This includes cancellations mid-billing cycle, dissatisfaction with services, or non-use of the platform. When you subscribe, you will have access until the end of your paid period, but no refunds will be issued.

How do I cancel my subscription?

You can cancel your subscription at any time by:

  1. Logging into your account
  2. Going to Account Settings
  3. Clicking "Manage Subscription"
  4. Selecting "Cancel Subscription"

Or you can email us at support@cryptoinsiderpro.net. Your cancellation takes effect at the end of your current billing period, and you'll continue to have access until then.

What payment methods do you accept?

We use Stripe for secure payment processing. Stripe accepts all major credit and debit cards including Visa, Mastercard, American Express, and Discover. All payment information is encrypted and securely processed. We do not store your credit card information on our servers.

Features & Functionality

What is a Triple Alignment signal?

Triple Alignment occurs when three key indicators align simultaneously: breakout candles, high volume changes, and positive social sentiment. This powerful signal suggests strong buying momentum and potential price increases. Assets with triple alignment are highlighted in green and appear at the top of your dashboard for easy identification.

How does the pump detection work?

Our AI-powered pump detection analyzes multiple factors including volume spikes, price velocity, social chatter, and historical patterns to identify potential pump events. Each detected pump is assigned a safety score (Pump Guard) from 1-100, helping you assess risk levels. We use neural networks trained on historical pump patterns to provide accurate assessments.

Can I set up WhatsApp alerts?

Yes! Subscribers can enable WhatsApp notifications to receive instant alerts for triple alignments, significant breakouts, and pump detections. To set this up, go to your Account Settings and enter your WhatsApp number (include country code). You can customize which alerts you receive and toggle notifications on/off at any time.

How often is the data updated?

Market data and prices are updated in real-time throughout the trading day. Our AI analysis runs continuously, with signal calculations updated every 5-15 minutes. Volume metrics are captured hourly to maintain accurate historical trends. You'll always see the most current information available from our exchange data sources.

What cryptocurrencies do you track?

We track all major cryptocurrencies and many altcoins available on Kraken exchange, including Bitcoin, Ethereum, and hundreds of other assets. Our system automatically syncs with Kraken to ensure we're tracking the most actively traded pairs. You can pin your favorite assets for quick access and focused monitoring.

What is Bollinger Band breakout detection?

Bollinger Bands are volatility indicators that create upper and lower price boundaries based on standard deviations from a moving average. A breakout occurs when price moves beyond these bands, potentially signaling a strong trend. Our system monitors these breakouts in real-time and combines them with volume data to identify high-probability trading opportunities.

How do I pin assets for focused monitoring?

To pin an asset, click on any cryptocurrency card in your dashboard and click the pin icon in the detailed view. Pinned assets appear in a dedicated section at the top of your dashboard for easy access. You can pin up to 10 assets. To unpin, simply click the asset card again and toggle the pin off.

Getting Started Guide

How do I create an account and get started?

Step-by-step setup:

  1. Click "Get Started" on the homepage
  2. Enter your email and create a secure password
  3. Review and accept the Terms of Service and disclaimer
  4. Choose your subscription plan (Monthly or Quarterly)
  5. Complete payment through our secure Stripe checkout
  6. Once payment is confirmed, you'll have immediate access to the dashboard
  7. Optional: Set up WhatsApp alerts in Account Settings for instant notifications

Pro tip: Start with the monthly plan to test the platform, then upgrade to quarterly to save 33%.

Understanding the dashboard layout

Dashboard sections explained:

  • Triple Alignment Section: Assets with all three key indicators aligned (highlighted in green) appear at the top
  • Pinned Assets: Your favorite cryptocurrencies for quick access and focused monitoring
  • Main Asset Grid: All tracked cryptocurrencies with real-time price, volume changes, and signal indicators
  • Signal Indicators: Each card shows breakout status, volume changes, social sentiment, pump detection, and more
  • Search & Filter: Quickly find specific assets or filter by signal strength

Click any asset card to see detailed charts, historical data, and deep analysis.

How to interpret trading signals

Key signal types:

  • Breakout Candles: Indicates strong price movement with significant momentum
  • Volume Surge: Shows unusual trading activity, often preceding major price moves
  • Social Sentiment: Positive = growing interest, Negative = declining interest
  • Pump Detection: AI identifies potential pump events with safety scores (higher = safer)
  • Bollinger Breakout: Price breaking volatility bands, suggesting trend continuation
  • Triple Alignment: When all three core signals align - our strongest indicator

Important: Signals are informational tools, not trading advice. Always do your own research and use proper risk management.

Best practices for using CryptoInsiderPro

Maximize your success:

  1. Focus on Triple Alignments: These are our strongest signals with the highest probability
  2. Check Pump Guard Scores: Only consider pumps with safety scores above 70
  3. Monitor Volume: High volume confirms genuine interest vs manipulation
  4. Use Stop Losses: Always protect your capital with proper risk management
  5. Set Up Alerts: Enable WhatsApp notifications to catch opportunities early
  6. Track Performance: Pin assets you're watching to monitor their signal evolution
  7. Start Small: Test strategies with small positions before scaling up
  8. Stay Informed: Use our signals alongside your own research and market knowledge

Trading Tips & Strategies

When should I enter a trade based on signals?

Entry timing strategies:

  • Triple Alignment Entry: Consider entry when all three signals first align
  • Breakout Confirmation: Wait for price to break and hold above resistance with volume
  • Dip Buying: Look for pullbacks on assets with strong signals for better entry prices
  • Volume Confirmation: Enter when volume surge accompanies price movement
  • Avoid FOMO: Don't chase assets that have already moved significantly - wait for pullbacks

Remember: Good entry timing is crucial. Patience often leads to better risk/reward ratios.

What are the risks of trading based on signals?

RISK WARNING

Cryptocurrency trading carries significant risk. No signal is 100% accurate, and you can lose your entire investment.

Key risks to understand:

  • Market volatility can cause rapid price swings
  • Signals can produce false positives leading to losses
  • Pump and dump schemes can trap traders
  • Slippage and fees can impact profitability
  • Market manipulation can invalidate technical signals

Risk management rules: Never invest more than you can afford to lose, use stop losses, diversify positions, and start with small amounts.

How do I avoid pump and dump schemes?

Protection strategies:

  • Check Pump Guard Score: Only consider assets with scores above 70 (safer pumps)
  • Verify Volume Quality: Real growth shows sustained volume, not sudden spikes
  • Research the Asset: Look for legitimate use cases, development activity, and community
  • Avoid Extreme Pumps: Assets up 50%+ in minutes are highly risky
  • Set Tight Stop Losses: Exit quickly if momentum reverses
  • Take Profits Gradually: Don't hold through entire pump cycles hoping for more gains

Our AI analyzes historical patterns to identify risky pumps, but always exercise caution with sudden, unexplained price surges.

Trading Education & Glossary

What is day trading?

Day trading is the practice of buying and selling assets within the same trading day to profit from short-term price movements. Day traders typically close all positions before the market closes to avoid overnight risk.

Key characteristics:

  • Multiple trades per day (can be dozens)
  • Focus on short-term price movements (minutes to hours)
  • Requires constant monitoring and quick decision-making
  • Uses technical analysis and real-time signals
  • Higher time commitment but faster profit/loss realization

How CryptoInsiderPro helps: Our real-time signals, triple alignment detection, and instant alerts are perfect for day traders who need to act quickly on market opportunities.

What is swing trading?

Swing trading involves holding positions for several days to weeks to capture medium-term price movements. Swing traders aim to profit from price "swings" or trends.

Key differences from day trading:

  • Positions held for days to weeks, not just hours
  • Fewer trades, more selective entries
  • Less time-intensive monitoring required
  • Focus on capturing larger price movements
  • Better suited for traders with other commitments

How CryptoInsiderPro helps: Our historical data, trend analysis, and Bollinger Band breakout detection help identify optimal swing trade entry points.

What does FOMO mean in crypto trading?

FOMO (Fear Of Missing Out) is the anxiety that drives traders to buy an asset after it has already made a significant move, fearing they'll miss out on further gains.

Why FOMO is dangerous:

  • Often leads to buying at local tops
  • Results in poor entry prices and higher risk
  • Emotional decisions override rational analysis
  • Can lead to panic selling when price corrects

How to avoid FOMO: Wait for pullbacks, use our signals to identify entries before major moves, set price alerts instead of constantly watching, and stick to your trading plan.

What is a stop loss and why should I use one?

A stop loss is an order to automatically sell your asset when it reaches a specific price below your entry, limiting your potential loss on a trade.

Why stop losses are essential:

  • Capital Protection: Prevents catastrophic losses
  • Emotional Control: Removes the need to make panic decisions
  • Risk Management: Limits loss to a predetermined amount
  • Discipline: Forces you to stick to your trading plan

Example: If you buy Bitcoin at $40,000, you might set a stop loss at $38,000 (5% loss). If price drops to $38,000, your position automatically sells, preventing further losses if it continues to $35,000 or lower.

What is market cap in cryptocurrency?

Market capitalization (market cap) is the total value of all coins in circulation, calculated by multiplying the current price by the circulating supply.

Formula: Market Cap = Price × Circulating Supply

Categories:

  • Large Cap: Over $10 billion (Bitcoin, Ethereum) - More stable, lower risk
  • Mid Cap: $1-10 billion - Moderate growth potential, moderate risk
  • Small Cap: Under $1 billion - High growth potential, higher risk

Market cap helps assess an asset's size, stability, and growth potential. Larger market caps generally indicate more established projects with lower volatility.

What is liquidity in crypto markets?

Liquidity refers to how easily you can buy or sell an asset without significantly affecting its price. High liquidity means you can execute large trades quickly at stable prices.

Indicators of high liquidity:

  • High trading volume (millions traded daily)
  • Tight bid-ask spreads (small difference between buy/sell prices)
  • Many active buyers and sellers
  • Listed on major exchanges

Why liquidity matters: Low liquidity can cause slippage (getting worse prices than expected), difficulty exiting positions, and increased volatility. Always check volume before trading.

What is technical analysis vs fundamental analysis?

Technical Analysis (TA) studies price charts, patterns, and indicators to predict future price movements based on historical data and market psychology.

Technical analysis includes:

  • Chart patterns (breakouts, triangles, head and shoulders)
  • Indicators (Bollinger Bands, RSI, moving averages)
  • Volume analysis
  • Support and resistance levels

Fundamental Analysis (FA) evaluates an asset's intrinsic value by examining the underlying project, team, technology, adoption, and market conditions.

Fundamental analysis includes:

  • Project use case and utility
  • Development team and advisors
  • Tokenomics and supply
  • Partnerships and adoption
  • Competition and market position

CryptoInsiderPro focus: We specialize in technical analysis with AI-powered pattern recognition, volume analysis, and real-time signals. For best results, combine our TA signals with your own fundamental research.

Technical Support

What browsers are supported?

CryptoInsiderPro works best on modern browsers including Chrome, Firefox, Safari, and Edge (latest versions). We recommend keeping your browser updated for optimal performance and security. The platform is also fully responsive and works on mobile devices.

I'm not receiving alerts. What should I do?

First, check that you've enabled alerts in your Account Settings and verified your phone number. Make sure you've included the correct country code (e.g., +1 for USA). If you're still not receiving alerts, check your spam/junk folder, verify your subscription is active, and contact our support team at tech@cryptoinsiderpro.net for assistance.

How do I reset my password?

On the login page, click "Forgot Password?" and enter your email address. You'll receive a password reset link via email within a few minutes. Check your spam folder if you don't see it. The reset link is valid for 1 hour. If you continue to have trouble, contact support@cryptoinsiderpro.net.

Additional Resources

Documentation

Comprehensive guides on using all features of CryptoInsiderPro, understanding signals, and maximizing your trading potential.

View Documentation

Legal Information

Review our Terms of Service and Privacy Policy to understand your rights and our commitment to protecting your data.

Still Have Questions?

Send us a message and we'll get back to you as soon as possible